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VF case study - modernising document distribution

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Excerpt from VF Corporation case study

Client Profile – VF Corporation

VF Corporation (NYSE: VFC) is a $12 billion apparel and footwear powerhouse; a global leader in the design, manufacture, marketing and distribution of branded lifestyle apparel, footwear and accessories.


The company’s highly diversified portfolio of 30 powerful brands spans numerous geographies, product categories, consumer demographics and sales channels, giving VF a unique industry position and the ability to create sustainable, long-term growth for our customers and shareholders.


The company’s largest brands are The North Face®, Vans®, Timberland®, Wrangler® and Lee®. For more information, visit


The Challenge

The Credit Management Team at VF was aware that their existing document delivery process was both inefficient and antiquated. They were looking to outsource this to save time and cost, as well as offering a more modern electronic option to meet customer demand


A team of up to eight members of staff were focussed on manually creating, printing and posting all outgoing documents. Not only was this a very time-consuming process, and detracting from more profitable activity, it often lead to confusion and inaccuracies, negatively impacting cash flow.


100% of VF documents were sent out by post, which equated to immense print and postage costs, as well as the time to process these.

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