Business Process Improvement (BPI)

Business Process Improvement (BPI)

Business process improvement, or BPI, is an important undertaking in any business – whether as a formal and rigorous process, or as a guiding principle to enhance profitability in a broader sense. BPI is defined by TechTarget as the following: “Business process...
How Business Process Outsourcing is Evolving

How Business Process Outsourcing is Evolving

Business Process Outsourcing (BPO) has evolved considerably as the market has matured.  Some years ago, BPO may have been considered to simply be a way of getting work done cheaply, but now the depth of BPO offerings is far smarter than just offshoring to a low-cost...
Improve Accounts Receivable Performance through Better Communications

Improve Accounts Receivable Performance through Better Communications

Improving Accounts Receivable performance can provide a valuable impact on cash flow for any business.  This improvement can be thought of as spanning a number of focus areas, these are: Communications – types, frequency and content Production – systems and tools to...
How to Solve the Sales vs. Credit Control Battle

How to Solve the Sales vs. Credit Control Battle

It never ceases to amaze me that many squabbling factions can still comprise a successful business.  The case of sales vs. credit control is a classic example of this. From the perspective of a sales person in a business whose main customers are credit controller...