Business Process Improvement (BPI)

Business Process Improvement (BPI)

Business process improvement, or BPI, is an important undertaking in any business – whether as a formal and rigorous process, or as a guiding principle to enhance profitability in a broader sense. BPI is defined by TechTarget as the following: “Business process...
How Business Process Outsourcing is Evolving

How Business Process Outsourcing is Evolving

Business Process Outsourcing (BPO) has evolved considerably as the market has matured.  Some years ago, BPO may have been considered to simply be a way of getting work done cheaply, but now the depth of BPO offerings is far smarter than just offshoring to a low-cost...